Expert UX Audit – an instant fix for key usability issues

Quickly identify usability roadblocks and bottlenecks that cripple the user experience of your product. Get actionable redesign ideas to fix the most pressing issues.
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With an Expert UX Review performed by our senior UX designers, you’ll quickly learn the top improvements in your product. We identify the most critical usability challenges and form actionable recommendations for your solution.
Use our insight to rapidly refine your product, enhance user satisfaction, and unlock a roadmap for innovation and growth.

Actionable insights for tangible impact

Use our UX expertise for clear, actionable feedback. Elevate your product’s user experience and ensure its success.

top usability issues

Find hidden usability pitfalls that obstruct user engagement or cause frustration for your users. We’ll map your user or patient journeys and identify the bottlenecks that debilitate your digital user experience.

Prioritize key improvements

Identify critical usability issues and rank them based on their potential impact and the effort required for resolution. Start your redesign with an actionable user experience improvement roadmap.

Implement actionable recommendations

You receive clear, concise guidance on how to act on identified challenges, ensuring a smoother user experience. Our software and hardware experts are ready to help.

Why Choose an Expert Usability Audit?

Shortest time to UX improvement

By relying on a senior UX designer’s experience, you fast-track the usability and accessibility improvements of your digital product.

Resource efficiency

Tackle the most impactful issues first, optimizing your limited resources. The audit results in a prioritization of the issues based on impact vs effort needed.

Competitive edge

Superior usability, accessibility, and user experience can set your product apart in a crowded market. Delight your users with an engaging and highly ergonomic product redesign.

Our approach

We recommend starting with an expert usability audit to identify low-hanging fruits. Once these are addressed and as your product scales up, you can invest in more in-depth user testing for usability fine-tuning.

When you already have a working product, but the usability suffers, start with a quick expert audit to very quickly eliminate the top issues.  Immediate insights allow you to make impactful improvements to your product quickly.

Our methodology

We typically leverage the leading industry standard – Nielsen-Molich’s heuristics – as a very robust framework for identifying typical usability issues. The prioritization step ensures that you focus on changes that will have the most significant impact on your user experience.

Ready to make your web app more user-friendly? Let’s dive in.

Streamlined Expert Usability Audit

Our UX audits are a systematic process that goes deep into a product’s usability. By following these steps, we ensure that your product offers a seamless and user-friendly experience.

Step 1: Initial briefing
Our Role: Clarify your business objectives, target audience, and KPIs. Confirm the use of Nielsen-Molich's 10 Usability Heuristics.
Your Role: Provide a brief, including any existing user feedback and specific concerns.
Outcome: A mutual understanding of the audit's goals and scope. A standardized framework for the audit and outcomes.
Step 2: Access setup
Our Role: Request necessary access to your web app.
Your Role: Grant the required permissions.
Outcome: Uninterrupted access for a thorough audit.
Step 3: Preliminary research
Our Role: Conduct an initial walkthrough of your web app to understand user flows.
Your Role: Ensure the app is fully functional for the evaluation.
Outcome: A baseline understanding of the user experience.
Step 4: Heuristic evaluation
Our Role: Perform a heuristic evaluation based on Nielsen-Molich's principles.
Your Role: No action is needed.
Outcome: A list of usability issues, each tagged with its corresponding heuristic.
Step 5: Issue prioritization
Our Role: Prioritize the identified issues based on their impact and ease of resolution.
Your Role: Review and provide feedback.
Outcome: A prioritized list of issues to tackle, aligned with your startup's goals.
Step 6: Recommendations & debrief
Our Role: Develop actionable recommendations for each prioritized issue. Present the findings and recommendations to your team.
Your Role: Review and provide feedback.
Outcome: A roadmap for usability improvements. A shared understanding of the next steps.
Step 7: Follow-up support
Our Role: Offer guidance on implementing the recommendations.
Your Role: Implement changes and monitor KPIs.
Outcome: Measurable improvements in usability and user satisfaction.
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Meet some of our experts who will conduct your UX review

Tom Sieron

18 years of experience in Service Design, UX and startups.

Founded his first startup in 2006. Managed and mentored 4 startup accelerators, and founded 3 digital agencies. MSc in Biomedical Engineering.

Krzysztof Radecki

18 years of R&D and technology project leadership experience. 

Led tech implementations at Opel, GE Money Bank, CGI, JLL, and Infomotion GmbH.

Learn more about our team

Hardware UX Audit

An expert hardware usability audit ensures your device functions optimally and is user-friendly. In med tech and digital therapeutics, this directly affects patient safety and treatment results. For digital health and sports, usability influences data accuracy and user experience. Addressing these issues can increase product adoption, user satisfaction, and health outcomes.

The audit starts with assessing the product’s design and features. Real-world testing is crucial here: the product is placed in the hands of actual users, and their interactions are observed. Feedback is collected on aspects like comfort, intuitiveness, and any challenges faced. Based on data gathered, we present recommendations to refine the product, ensuring it’s both functional and user-friendly.

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Read what punktum clients have to say

“Punktum perfectly fit into the time frame proposed and also delivered a set of extra functionalities on top of what was agreed before the start. The quality of the code and work including UX/UI was spot on.”

Philipp Reiter

Partner & COO
Eye Square GmbH

“We like how proactive they are when it comes to recommending the best solutions. They also collaborate really well with our in-house team, which is outstanding.”

Jakob Schwankhaus

Co-Founder & CEO

“The collaboration between our internal team and developers from Punktum is exceptionally smooth and efficient. They feel like our extended arm and can adjust their coding practices and conventions to what we have established internally.”

Radoslav Albrecht

Founder & CEO

How much does an Expert UX Audit cost?

For your convenience, we provide approximate investment levels for Expert UX Audits based on our previous projects. The price of an expert usability audit varies, depending on the scope of work required. We provide an exact level of investment specific to your solution after a short discovery call in which we become familiar with your project goals and needs.

4 000 – 6 000 EUR
2-4 weeks

  • Small website
  • Mobile application for one to two user Personas

8 000 – 12 000 EUR
4-6 weeks

  • Large-scale corporate website or portal
  • Apps with multiple interaction flows and different user roles
  • Intranets
  • E-commerce

Individual pricing and scope

  • Hardware product
  • Complex systems and B2B applications
  • Social media platforms with multiple user roles and workflows

Start your project fast

Tell us your about your challenge and goals. We will propose the right approach and our team will support you in analysing, designing and building your innovative product quickly.
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Punktum has unique expertise in deep-tech R&D and startups

We have helped dozens of digital health innovators to build the right product and then build it the right way.

Early-stage startup acceleration experience

We have funded startups ourselves and run four different startup accelerators.

We know how to solve the challenges an early-stage startup founder faces in finding product-market fit and building an MVP.

Deep-tech R&D engineering expertise

At your disposal, a team of 120+ engineers with PhDs in Machine Learning and Data Science have extensive R&D experience in:

  • Artificial Intelligence
  • Computer Vision
  • Embedded Systems and wearables
  • Natural Language Processing
  • Signal Processing

Regulatory affairs and MDR compliance

Our digital health experts are happy to support you with a validated design and development process compliant with:

  • ISO 13485 (Medical Devices)
  • ISO 14971 (Risk Management)
  • IEC 62304 (Software Dev Process)
  • IEC 62366 (Usability)
  • Medical Device Security (TIR57)

Punktum is a member of the DAC.Digital Group

Punktum’s digital health product and UX consulting expertise is empowered with DAC.Digital‘s deep-tech delivery capabilities of 120+ engineers and R&D experts working in-house. DAC is headquartered in Gdańsk, Poland and we share a years-long successful collaboration on projects in Germany, EU and beyond.

All of our team members are working from within the EU and in the CET (Berlin/Warsaw) time zone.

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